FREQUENTLY ASKED QUESTIONS
Please see below for answers to frequently asked questions.
I just placed an order, but I selected the wrong item. Can you change it? Can you cancel it? We want you to receive your order as quickly as possible! To make that happen, our team starts processing orders as soon as they have been submitted, so we are typically unable to change or cancel orders. Please contact Customer Service (firstname.lastname@example.org) immediately if you have questions about changing or canceling your order.
I just placed an order – will I get a confirmation from you? Yes! After submitting an order shipping within the United States, you should be taken to a page that provides an order confirmation number. Within a few moments, you will receive a confirmation email from us. After your order has finished processing and is ready to ship (for domestic orders with ground shipping, allow up to five business days), you will receive a second email that provides the tracking information for your shipment. Please contact Customer Service (email@example.com) if you have not received your confirmation emails.
I just placed an order, but I need to change the shipping address. How do I do that? Because we process orders so quickly, we are typically unable to make changes to a shipping address. Please contact Customer Service (firstname.lastname@example.org) as soon as you can if you need to change your shipping address.
I am ordering several items that need to be shipped to different shipping addresses. How do I indicate that? As of right now, we are only able to accept one shipping address per order. If you need items to ship to different addresses, it would be best to place them as separate orders.
I need to use two credit cards on my online order – how do I do that? At this time, we are only able to process one credit card per online order. (This includes Visa, MasterCard, or American Express gift cards.)
I just placed an order. How will it be shipped to me? All domestic orders and returns are shipped via USPS (United States Postal Service). Your tracking email will provide you with the carrier and tracking information for your shipment.
Will a signature be required for delivery of my order? Upon request only, unless this is a custom order over $150
Do you offer expedited shipping? Yes! On the checkout page, you will see all of your available shipping options (Ground, 2 Business Day, and Next Business Day). For expedited orders to ship same-day, they must be placed before noon central time. (For example, if you place an order at 2pm Central Time on a Wednesday with Next Business Day shipping, it will not leave our facility until the following business day (Thursday). It would be delivered the business day after that (Friday).
Do You repair Jewelry? We are only able to offer repairs on our custom jewelry orders that were purchased and shipped within the United States. If you have an item needing repair please contact Customer Service (email@example.com) and we will be happy to look into your options.
DISCOUNTS AND PROMOTIONS
I have a discount code. How do I add that to my order? Discount codes can be entered in the Coupon Code field in your Shopping Bag, and they must be applied before the order is submitted. When placing your order, enter the code and click “APPLY” – you will see the discount apply and the total change before you enter your payment information.
I have two discount codes. How do I enter both? We are only able to apply one discount code per order.
How do your promotions work? All promotions are limited to the specified dates/times and cannot be applied to previous purchases, gift card purchases, sales tax, or shipping charges. Promotions cannot be combined.
Buy One, Get One (BOGO) – If exchange or return of promotional merchandise forces purchase out of line with terms, total will be adjusted to reflect updated balance due, which must be reconciled at time of return or exchange.
Do you sell gift cards? Yes! Electronic gift cards (e-cards) may be purchased and personalized through our website (www.everythingthatglitterz.com). It will be emailed to the recipient within 24 hours of submitting your order. Physical gift cards are also available for purchase and will be shipped directly to you or the recipient via UPS. Both e-cards and physical gift cards can be used on www.everythingthatglitterz.com or www.jessiebeverly.com for orders shipping domestically.
How can I sell your jewelry in my boutique/store? Thank you for your interest! Contact our wholesale team at firstname.lastname@example.org for more information.
What is your holiday return policy? Purchases made online between 11/1/20 – 1/1/21 are eligible for store credit or exchange when returned within 30 days from purchase. All sales are final on custom orders.
I need to return something from my order. How do I do that? All custom orders are considered Final Sale and are not eligible for return or exchange. If you have made a purchase on everythingthatglitterz.com and the item is eligible for return contact us to have a return shipping label and return form emailed to you. Fill out the form and instruction swill be given on how to return your item. You will receive an email confirmation when the refund has been issued or when the new item is being shipped.
I would like to exchange a gift I received. How do I do that? Contact Customer Service (email@example.com) – we are happy to look into your options!
How long does it take for returns and exchanges to be processed? Please allow up to 15 business days for the processing of returns and exchanges. Depending on your financial institution, refunds can take up to five business days to appear on your credit card/bank statement.
How do I clean my jewelry? Because our fashion jewelry is 14K Gold Plated over brass,18KT plated Over Brass or Rhodium plated over brass, it is possible for the plating to fade over time from continuous wear. This is unavoidable over the lifetime of any plated jewelry. Because of this, we do recommend that our customers are cautious when washing their hands, swimming, exercising, cleaning, or styling their hair, as soaps, chlorine, detergents, cleaning agents, and hair products can remove the plating. The jewelry pouch provided serves as a safe haven for your jewelry’s storage and a polishing cloth to keep it looking bright and shiny.
Can you wear gold plated jewelry in the shower? We recommend taking your gold plated jewelry off before you get in the shower, as it can damage the plating. This protects your jewelry’s shine by avoiding contact with agents such as soaps, lotions, and hair and cleaning products.
How do you care for Gemstone jewelry? To care for Gemstone jewelry, simply polish it with a jewelry polishing cloth. Do not expose your Gemstone jewelry to harsh chemicals such as cleaning products, as it can damage the stone.